Terms & Conditions

Privacy Policy

This privacy policy describes Robberse IT Services’s practices regarding the collection, use and disclosure of the information we collect from and about you when you use our services.

We take our obligations regarding your privacy seriously and have made every effort to draft this Privacy Policy in a manner that is clear and easy for you to understand.

By accessing or using our services, you agree to this Privacy Policy, Terms of Service, and our Acceptable Use Policy.

 Our collection and use of information
We collect personal information, such as your company’s name, international bank account number and email address, when sign up for one of our services.
This information is stored in our financial system and only used for contact or invoicing purposes.

Service Level Agreement (SLA)

We are responsible for:

– Infrastructure

– Build service

– Build steps for Azure DevOps provided by us

We are not responsible for:

– Microsoft Azure downtime

– Microsoft Azure DevOps (or VSTS) downtime

– Misuse of the service

– Misconfiguration

Response time in case of technical defects:

1 working day for issues classified as high priority

2 working days for issues classified as medium priority

5 working days for issues classified as low priority

If a support incident is filed it must meet the following requirements:

– Clear description and explanation of the issue

– The id of the build is provided

– The configuration of the build step is provided as a YAML file

Acceptable Use Policy

This Acceptable Use Policy describes what Robberse IT Services define as ‘Acceptable Use’

– Use the service for its purpose.

– It is not allowed to use the infrastructure provided by Robberse IT Services for purposes other than running the provided Azure DevOps build steps.
– It is not allowed to resell any of our services.

Payments

Payments should be received by Robberse IT Services before, or on the due date specified on the invoice.

Termination

A notice period of one month applies on terminating your subscription.

Robberse IT Services may terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms.